ARTiS di Voce FAQ - Product Answers, Store lnformation & Policies
General FAQs
Q: Where is ARTiS di Voce located?
A: Our store is located at 2/171 Greville Street, Prahran, Victoria 3181, Australia.
Q: What payment methods do you accept?
A: We accept American Express, Apple Pay, Google Pay, Mastercard, Shop Pay, UnionPay, and Visa for secure transactions.
Q: What are your business hours?
A: We are open Monday to Saturday, from 10 AM to 6 PM
Q: Do you offer international shipping?
A: We currently ship within Australia and New Zealand. More regions will be added soon.
Q: How can I stay updated on exclusive offers?
A: Join our newsletter on our website to receive first access to new products, exclusive offers, and seasonal promotions.
Product FAQs
Nail Care Products
Q: How often should I use the nail oil?
A: For best results, apply 2–3 times daily, especially after washing hands. For intensive repair, apply before bed and wear cotton gloves overnight.
Q: Are your nail serums safe with gel nails?
A: Yes. Our serums are formulated to work with natural nails and gel systems.
Q: How do I use the Brush On Color Gel?
A: Apply a thin layer to prepped nails, cure under an LED lamp for 30–60 seconds, then finish with a top coat.
Q: Are your products suitable during pregnancy?
A: Our nail and body products are formulated with gentle, skin-friendly ingredients, but we recommend consulting your healthcare professional if you have concerns.
Q: Are your products cruelty-free?
A: Yes, all ARTiS di Voce products are cruelty-free and never tested on animals.
Body Care Products
Q: Are your body care products suitable for sensitive skin?
A: Yes. Our body care line is dermatologically tested and made with natural ingredients. For very sensitive skin, we recommend a patch test.
Q: What ingredients are in the Hydrating Essence?
A: It contains aloe vera, tremella extract, and skin-conditioning botanicals that lock in moisture and promote long-lasting hydration.
Q: What is the shelf life of your products?
A: Most products have a shelf life of 12–24 months. Please refer to the product label for exact details.
Q: How should I store my products?
A: Keep them in a cool, dry place, away from direct sunlight to maintain freshness and effectiveness.
Fragrance Collection FAQs
Q: What scents are included in your fragrance collection?
A: Our signature scents include:
Dew of Neroli, Ambling Jasmine, Dawning Rose, Musk Land, Cedar Grove, First Pomegranate, Tea Poem, Morning Solace, Earth Cadence, Nakagawa Mist, Twilight Rose.
Q: Are the fragrances long-lasting?
A: Yes. Our fragrances are crafted to deliver a soft, elegant, long-lasting scent profile throughout the day.
Policies & Customer Support
Q: What is your return policy?
A: Please refer to our website’s return policy for detailed information. Our support team is available to assist if you need help.
Q: How can I contact customer support?
A: You can reach us via social media or by calling +61 416 600 066, Monday to Saturday
Q: Do you offer professional training courses?
A: Yes. We offer a professional Japanese gel nail course for beginners and advanced nail artists. Contact us for enrolment details.