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Article: FAQ

FAQ

General FAQs

Q: Where is ARTiS di Voce located?
A: Our store is located at 2/171 Greville Street, Prahran, Victoria 3181, Australia. You can also contact us at +61 416 600 066.

Q: What payment methods do you accept?
A: We accept American Express, Apple Pay, Google Pay, Mastercard, Shop Pay, Union Pay, and Visa for secure transactions.

Q: What are your business hours?
A: We are open Monday to Saturday. From 10AM to 6PM

Q: Do you offer international shipping?
A: Currently, we focus on serving customers in Australia and New Zealand

Q: How can I stay updated on exclusive offers?
A: Sign up for our newsletter on our website to receive exclusive offers and updates.

Product FAQs

Nail Care Products

Q: How often should I use the nail oil?
A: For best results, apply 2-3 times daily, especially after washing hands. For intensive care, apply before bed and wear cotton gloves overnight.

Q: Are your nail serums safe for use with gel nails?
A: Yes, our nail serums are formulated to work with both natural nails and gel applications.

Q: How do I use the Brush On Color Gel?
A: Apply a thin layer of the color gel to prepped nails, cure under an LED lamp for 30-60 seconds, and finish with a top coat for long-lasting wear.

Body Care Products

Q: Are your body care products suitable for sensitive skin?
A: Our products are dermatologically tested and made with natural ingredients. However, we recommend a patch test before use if you have sensitive skin.

Q: What ingredients are in the Hydrating Essence?
A: The Hydrating Essence is infused with aloe vera and tremella extract to lock in moisture and create a long-lasting hydration barrier.

Q: How should I store body care products?
A: Store in a cool, dry place away from direct sunlight to maintain product quality.

Fragrance Collection FAQs

Q: What scents are included in your fragrance collection?
A: Our collection includes Dew of Neroli, Ambling Jasmine, Dawning Rose, Musk Land, Cedar Grove, First Pomegranate, Tea Poem, Morning Solace, Earth Cadence, Nakagawa Musk, and Twilight Rose.

Q: Are the fragrances long-lasting?
A: Yes, our fragrances are designed to provide a lasting scent experience throughout the day.


Policies & Customer Support

Q: What is your return policy?
A: Please refer to our return policy on our website for detailed information. For assistance, contact our customer support team.

Q: How can I contact customer support?
A: You can reach us via social media or by calling +61 416 600 066. Our team is available Monday to Saturday.

Q: Do you offer professional training courses?
A: Yes, we offer a professional Japanese gel nail training course. Contact us for more details or to enroll.


 

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